A medical device company that develops, manufactures and markets critical customer care products worldwide learned that the IBM mainframe they had used to store controlled documents electronically throughout the organization was going to be decommissioned. The company set about searching for a replacement document management solution.
The company wanted to support its path to a total quality culture by reducing the number of paper documents in their product lifecycle, while also gaining better visibility into both document and process compliance across their worldwide operations. Most importantly, when they identified a quality issue in one facility, they wanted to know how it could potentially impact other locations, allowing them to prevent its global recurrence. Finally, to reduce costs and accelerate response times, they wanted to minimize IT involvement in advancing these initiatives.
To improve the efficiency of company offices, manufacturing facilities and distribution centers around the world, the company approached Dassault Systèmes to assist them in better integrating the common elements of compliance including content, processes, people and systems across the organization.