Complaint Master
Source: Venturini & Associates
Complaint Master is a "state of the art" Customer Complaint System designed to comprehensively manage customer complaints
Complaint Master is a "state of the art" Customer Complaint System designed to comprehensively manage customer complaints. Complaint Master captures the universal process of Complaint Handling in an easy to use Windows based system, combining all the power of today's desktop applications. Complaint Master was built for companies looking for the most advanced solution for managing complaints.
Rule based automated workflow that ensures all tasks have been properly completed.
Automatic notification via email for important events (user configurable).
Document management capabilities to manage attached documentation.
Scanning and Faxing enabled.
Unique "Point and Click" Trending capability (four product levels of trending).
Automatic identification of significant trend events based on statistical techniques.
Keep track of "To Do" items associated with a complaint file.
Publish Interactive Trend Analysis Reports on the company's intranet.
Y2K Compliant.
Fully validated to satisfy FDA regulations.
Key Benefits
Venturini & Associates, 1960 Port Cardigan, Newport Beach, CA 92660. Tel: 949-720-7433; Fax: 949-720-7433.
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