Medical Device Manufacturer "Does ERP Right"
"Camtronics' implementation of IFS applications serves as a case study on how to do ERP right" – Dan Miklovic, Gartner Group. This comment was made during Start Magazine's 2003 Technology and Business Award competition, which Camtronics won in the Medical Systems category.
This two-page case study provides insight into how Camtronics improved their field service operations by migrating from multiple standalone systems, homegrown databases and spreadsheets to an integrated solution from IFS. The following benefits are discussed:
- Improved tracking of serialized products and warranty information
- Improved visibility to as-shipped and as-is configurations
- Detailed information on warranty costs and repair history
- Easy identification of warranty, out of warranty and service agreement coverage
- Integrated document management to enable attaching proper revision levels of engineering drawings and other technical specifications to a specific product configuration
- Simplified regulatory compliance to FDA 21 CFR Part 11