Multivac's Do-It-Yourself Diagnostic Feature Minimizes Downtime

Only Multivac's chamber machines come equipped with a self-diagnostic tool that provides the ideal solution for minor maintenance fixes. This built-in, one-of-a-kind technology acts as the machine's "eyes and ears," enabling operators to troubleshoot a wide-range of symptoms occurring on any Multivac chamber packaging solution. With this self-diagnostic feature, the need to enlist technical support is drastically minimized and production efficiency is improved. More importantly, companies can maximize production uptime and bring more profits to their bottom line without the need for costly maintenance.

"Multivac is committed to providing the utmost immediate and effective technical support, even when we are not present," affirms Bill Williams, Multivac product manager. This self-diagnostic feature touts the benefits of having a Multivac technician on hand 24/7. "It is perfect for minor fixes or determining part replacements," continues Mr. Williams. "Whether you use the user's manual or have a Multivac technician on the phone to walk you through the diagnostic test, you can easily fix the machine yourself."

Using the control panel on the Multivac machine, a diagnostic menu activates by pushing just a few buttons. Once in test mode, a line-person can diagnose the various parts of the chamber machine by pressing corresponding buttons to a machine elements, such as a seal bar or a vacuum valve, to identify problems. Once identified, the operator can solely resolve the issue by replacing the part and immediately bring the machine back into production, eliminating downtime.

Multivac Rollstock, Chamber and Traysealing systems are the only machines that provide this unique self-diagnostic feature in the packaging industry.